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May 07, 2020

8 QUESTIONS SMART HOME SELLERS ASK - QUESTION #8. - "CAN YOU GUARANTEE YOU'LL LIVE UP TO YOUR PROMISES?"

Guarantees give home sellers the peace of mind that if they’ve chosen the wrong agent to represent them, they are not stuck with this agent.

Under various guises almost all agents offer some sort of guarantee, such as “Our promise”, “Service Plan”, or “Our Commitments”. These promises, plans and guarantees are good, but all are useless in holding the individual agent or agency to account for the effort, implementation of strategy or results achieved, unless there is recourse for the owner.

It is an unfortunate truth that you should never accept an agent promises at face value. Because of this along with your agreement, agents should offer a dismissal clause; this will allow you to end the agreement if the agent doesn’t deliver on what they said they would. A fair dismissal clause should allow the agent a brief period to resolve any problems, and continue as your agent if they do.

Smart sellers know that if an agent is not prepared to back their services with the guarantee of a dismissal clause then they are not the right agent for them.


To receive a free copy of "8 Questions Smart Home Sellers Ask", please email mail@goulburnre.com.au and we can post a copy to you or visit our office at 148 Auburn Street.